At Fexja, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer refunds and/or exchanges within 3 days of your purchase.

Conditions for Refunds and Exchanges:

  • Timeframe: Items must be returned within 3 days of the delivery date.
  • Condition: Items must be returned in unused and original condition, with all tags and packaging intact.
  • Receipt: You must include a receipt or proof of purchase with your return.
  • Exclusions: Some items may be excluded from returns and exchanges, such as [].

Refund Process:

  1. Initiate a return request by contacting our customer service team at mail@fexja.com or by phone at +8801974769002
  2. Once your return request is approved, we will provide you with a return shipping label.
  3. Securely pack the item(s) in its original packaging and return it to us using the provided return label.
  4. Once we receive your returned item and verify its condition, we will issue a full refund to your original payment method within 3 business days.

Exchanges:

If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, we will ship the new item to you free of charge.

Please Note:

  • Original shipping charges are non-refundable.
  • You are responsible for the cost of return shipping unless the return is due to our error.
  • We reserve the right to deny a refund or exchange if the returned item does not meet the conditions outlined above.

Contact Us:

If you have any questions about our return and refund policy, please don’t hesitate to contact us at mail@fexja.com or by phone at +8801974769002

By shopping at Fexja, you agree to the terms of this Refund Policy.

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