At Fexja, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer refunds and/or exchanges within 3 days of your purchase.
Conditions for Refunds and Exchanges:
- Timeframe: Items must be returned within 3 days of the delivery date.
- Condition: Items must be returned in unused and original condition, with all tags and packaging intact.
- Receipt: You must include a receipt or proof of purchase with your return.
- Exclusions: Some items may be excluded from returns and exchanges, such as [].
Refund Process:
- Initiate a return request by contacting our customer service team at mail@fexja.com or by phone at +8801974769002
- Once your return request is approved, we will provide you with a return shipping label.
- Securely pack the item(s) in its original packaging and return it to us using the provided return label.
- Once we receive your returned item and verify its condition, we will issue a full refund to your original payment method within 3 business days.
Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, we will ship the new item to you free of charge.
Please Note:
- Original shipping charges are non-refundable.
- You are responsible for the cost of return shipping unless the return is due to our error.
- We reserve the right to deny a refund or exchange if the returned item does not meet the conditions outlined above.
Contact Us:
If you have any questions about our return and refund policy, please don’t hesitate to contact us at mail@fexja.com or by phone at +8801974769002
By shopping at Fexja, you agree to the terms of this Refund Policy.