Ordering & Payment

• What payment methods do you accept? We accept a variety of secure payment methods, including Bkash and Nagad.

• Do you offer cash on delivery (COD)? Yes, we provide cash on delivery service.

• How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery on the courier company’s website.

• Can I cancel my order? Yes, you can cancel your order as long as it hasn’t been shipped yet. Please contact us immediately at mail@fexja.com or by phone at +8801974769002 to request a cancellation.

Shipping & Delivery

• What are your shipping rates? Our shipping rates are calculated based on the weight and destination of your order. You can see the estimated shipping cost during checkout before you complete your order.

• Do you offer free shipping? Yes, we offer free shipping in few products. You can see the estimated shipping cost during checkout.

• Where do you ship to? We currently ship within Bangladesh.

• How long will it take to receive my order? Delivery times vary depending on your location. You can see the estimated delivery time during checkout.

Returns & Exchanges

• What is your return policy? We offer refunds and/or exchanges within 3 days of your purchase. Please see our full Refund Policy for details on eligibility and procedures: Refund Policy.

• Can I return an item that has been opened or used? No.

• How do I return an item? To initiate a return, please contact our customer service team at mail@fexja.com or by phone at +8801974769002. We will guide you through the return process.

Products

• Are your products safe for babies? Absolutely! We understand the importance of safety for mothers and babies. All our products are carefully selected and meet the highest safety standards.

• Do you offer any product warranties? Yes, in few Specific products.

• I can’t find a specific product I’m looking for. Can you help? We’re always happy to help! Please contact us at mail@fexja.com or by phone at +8801974769002 and let us know what you’re looking for. We may be able to suggest a similar product or recommend where you can find the specific item.

Customer Service

• How can I contact customer service? You can contact our friendly customer service team by email at mail@fexja.com or by phone at +8801974769002. We are available 24 hours/7 days.

We hope this FAQ page has been helpful! If you have any other questions, please don’t hesitate to contact us.